Struggling to connect with your patients?
This course helps healthcare professionals improve communication for better patient connections and outcomes.
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What You’ll Learn
Building Trust with Patients
Learn how to create a supportive environment where patients feel heard and valued.
Delivering Difficult News
Master the art of delivering both good and bad news with empathy and professionalism.
Non-Verbal Communication
Understand the power of body language, facial expressions, and other non-verbal cues in patient interactions.
Empathy vs. Sympathy
Learn when to use empathy and when to offer sympathy, ensuring you respond appropriately to each patient’s emotional needs.
Ending the Visit Effectively
Discover how to leave a lasting positive impression by closing patient visits with confidence and clarity.
Why Enroll in Mastering Effective
Patient Communication?
- Expert Guidance: Benefit from the experience of Dr. Lally, a seasoned healthcare professional with over 40 years of experience in patient communication and care.
- Comprehensive Coverage: From initial greetings to difficult conversations and ending the visit on a high note, this course covers all aspects of patient communication.
- Practical Tools: Access practical techniques, case studies, and real-world scenarios to apply immediately in your practice.
- Ongoing Support: Join a community of healthcare professionals committed to continuous learning and improvement.
Meet Dr. Lally
Dr. Lally is an experienced Osteopathic Family Physician with over 40 years dedicated to improving patient communication and compassionate care. He understands how effective communication builds trust, strengthens relationships, and leads to better health outcomes.
In this course, Dr. Lally shares practical tools and proven strategies to help healthcare professionals communicate with empathy and confidence. His mission is to empower others to connect more meaningfully with patients and elevate their practice through better communication.
“When patients feel heard, they heal better. Communication is the foundation of great care.” – Dr. Lally
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Course Overview
Module 1: Introduction to Effective Comm
Understand the foundations of effective communication in healthcare, including techniques for building trust, improving patient outcomes, and reducing misunderstandings.
Module 2: Delivering Good and Bad News
Learn strategies for delivering both good and bad news to patients and their families, with an emphasis on maintaining empathy, professionalism, and patient support.
Module 3: Empathy vs. Sympathy
Explore the critical differences between empathy and sympathy and how to apply these approaches in patient interactions to build deeper connections and trust.
Module 4: Boundaries in Patient Comm
Learn how to navigate personal space, physical touch, and cultural differences while respecting personal boundaries to maintain professionalism and patient comfort.
Module 5: Non-Verbal Comm in Healthcare
Master the art of reading and utilizing non-verbal cues, such as body language, facial expressions, and gestures, to enhance communication and patient rapport.
Module 6: Strategies for Effective Patient Interaction
Discover techniques for simplifying complex information, ensuring patient understanding, and improving overall communication to foster better health outcomes.
Module 7:
How to End
a Visit
Develop strategies for summarizing key points, setting expectations, and ending patient interactions confidently while ensuring patients feel supported and well-informed.
Module 8: Conclusion and Next Steps
Review the key takeaways from the course, emphasizing continuous improvement in communication skills and the importance of patient-centered care in building trust and delivering quality healthcare.
